PRIVACY POLICY

PRIVACY & SECURITY

At ARIANNE, we believe that your online shopping experience should be convenient, fun, and most of all, secure. While browsing our online store, you can rest assured that we have your security in mind, and as such we provide the highest level of secure payment processing available today. In conjunction with Shopify, we give you every assurance that your credit card information will be transmitted in a secure environment solely for the purpose of your transaction. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENTS

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Any personal information collected during your visit is used only with your prior knowledge and consent.

COOKIES

Depending on how you have configured your browser, when you shop at ARIANNE, a small file—a cookie —is stored on your computer. The cookie contains a unique personal identification code and is used to:

1) save your Shopping Bag and retrieve it the next time you visit the site.
2) personalize your experience by alerting you of features and information we think would interest you.

If you arrive on ARIANNE's website with your cookies turned off, you will not be identified until you register and log in.

V.I.P. MEMBERS

If you have opted in or subscribed to one of our newsletters or mailing lists, you will always be free to opt out or unsubscribe at any time. Every e-mail you receive will include instructions on how to unsubscribe from future e-mails.

Your e-mail address, along with any personal information you provide, will not be shared with any outside company or third party.

PERSONAL INFORMATION

While using our Website, you may be asked to voluntarily share personal information, such as your name, e-mail address, postal address, telephone number. (Your credit card information is not stored on our servers.) We use this information to complete your transaction and to apply for access to certain special features and functions of the Website. If you choose not to provide requested personal information, you will not be able to use certain features of the Website nor will you be able to conduct transactions through the Website.

With any of the services on our Website, we may also use your personal information to contact and correspond with you and to respond to your inquiries. With your consent, we may send you, from time to time, e-mail or other communications regarding goods or services we believe will interest you, for example to:

1) fulfill requests for products, services or information;
2) provide customer service;
3) run contests or promotions;
4) offer new products and services;
5) measure and improve the effectiveness of our Website or our marketing endeavors
6) tailor our online or in-store offerings to your preferences.

Note: It is your responsibility to ensure your personal information is accurate. You can do so by updating your profile on the My Account page.

THIRD PARTIES

ARIANNE does not share its users' information with other companies. When we use trusted third parties to act on our behalf—to perform such functions as fulfilling orders, delivering packages, processing credit card payments, or providing customer service—contractual or other appropriate means are used to ensure compliance by such third parties with this Policy and all applicable privacy laws.
Third party vendors, including Google, show your ads on sites on the internet.
Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website.
Users may opt out of Google's use of cookies by visiting http://www.google.com/privacy_ads.html.

CONTESTS, PROMOTIONS, SURVEYS

From time to time, we may run contests, promotions, or surveys. If you participate, you may be asked for your contact information, as well as additional optional survey information (for example, product preferences). Information from contest entries will be used to contact you if you win. We may also summarize survey information in a manner that no longer identifies the contest entrants for analysis, but will not share personal information from entries. All contests are subject to rules that will be available for each particular contest.

MORE INFORMATION

If you have any questions, concerns, or complaints about the Security and Confidentiality Policy, please send us an e-mail or write to us at the address below:

Arianne Lingerie
Privacy Dept.
1655 de Louvain O.
Montreal, Quebec
H4N 1G6